Coordinate actively with all Departments to maintain the Station's on-time performance.Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance.Respond to and resolve Customer questions, requests, or complaints.Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction.Customer Service Supervisors seamlessly pivot from one task to another as needed and are strategic thinkers that communicate effectively while leading and supporting a Team. The Customer Service Supervisor serves as a Leader by observing and offering guidance, ensuring Safety and compliance procedures are followed, and reading and delivering communications to convey important updates. This role connects with many People to ensure the assignments of various Ground Operations Teams are completed with Safety as the top priority. Our Customer Service Supervisors manage and train Customer Service Agents, Operations Agents, and Skycaps at our Station. The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. *Potential for annual ProfitSharing contribution toward retirement - whenSouthwest profits, you profit*** *Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, perpaycheck**
*Fly for free, as a privilege, on any open seat on all Southwest flights (your eligibledependents too) For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Opportunities for overtime and shift premiums. Pay of $32.32 to $33.65 per hour*, depending on qualifications and experience.
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